The full range of our services
We are your competent service partner
Our understanding of service goes far beyond after-sales support. As a full-service partner, we accompany projects from the initial idea through to reliable operation - modularly, individually and from a single source. Thanks to our nationwide network, sound expertise and high quality standards, we are the ideal partner for anyone who wants to think ahead in terms of media technology.
360° offer
Our 360° offer combines consulting, planning, installation, operation and maintenance. Whether it's an event or a permanent installation, we provide you with holistic, efficient and solution-oriented support. With state-of-the-art technology, a wealth of experience and a dedicated team, we create sustainable added value. Put your trust in a partner who understands your requirements and implements them professionally.
What does the 360° offer consist of?
The 360° offer is aimed at companies, institutions, agencies and event organizers who value well thought-out audiovisual solutions - whether for temporary events or permanent installations.
Customers who want comprehensive support from a single source benefit in particular: from the initial idea to reliable operation. Whether a one-off major event, a hybrid event, a new conference room, a digital signage system or an entire building concept - our 360° approach offers the right framework for professional AV solutions with vision.
The size of the project doesn't matter: we support small, medium-sized and large projects with the same commitment and the right setup - always tailored to your individual needs.
Who benefits from the 360° offer?
The 360° offer is aimed at companies, institutions, agencies and event organizers who value well thought-out audiovisual solutions - whether for temporary events or permanent installations.
Customers who want comprehensive support from a single source benefit in particular: from the initial idea to reliable operation. Whether a one-off major event, a hybrid event, a new conference room or an entire building concept - our 360° approach offers the right framework for professional AV solutions with vision.
Venue Services
As an experienced technical service provider, we offer you professional venue service, reliable technical operation and support for your permanently installed systems. This is complemented by flexible equipment from our rental park - for smooth processes and maximum operational readiness at your venue.
What are venue services?
Venue Services stand for overall technical support directly at your event location. This includes permanently installed media technology, a permanent on-site presence and smooth operation. This is supported by our well-coordinated, experienced team.
Your advantages as a venue partner
As a venue partner, you benefit from customized technical solutions, processes tailored to your venue and a responsible contact person who works quickly, efficiently and to a high standard for you and your customers with a competent team.
Our additional services in the venue area
In addition to basic support, we offer additional services and solutions to support your venue in an even more versatile and efficient way. You can find more information in our current venue brochure.
Link to the brochure:
Specialist planning
Our customized project planning offers you future-oriented, high-quality and aesthetic solutions. We accompany and support you in your project during the preliminary study, the project planning, the tendering process and the technical operating concept. Individual overall concepts with specific solutions are our strength.
As a service
With "as a Service", we offer a comprehensive media technology solution for rent instead of purchase. The fixed monthly price includes planning, installation, operation, maintenance and support. The solution remains technically up-to-date, financially calculable and is professionally managed throughout. Ideal for companies that want to remain flexible and concentrate on their core business.
In which areas do we offer "as a service" packages?
auviso offers "as a service" for selected solutions with selected products from the core range. Please contact us for an individual consultation.
Who is "As a Service" suitable for?
"As a Service" is particularly suitable for medium-sized to large companies that value high availability, operational reliability and minimal effort. The focus is not on the product, but on an all-round supported solution with clearly defined services.
What are the advantages of "As a Service"?
With an "as a service" model, there are no initial investments and investment risks. The solution always remains up-to-date thanks to annual updates and the technology standard. It offers high availability, is scalable, intuitive to use and fully supported. A full guarantee ensures security and sustainability is promoted by a sophisticated closed-loop system.
Working together to find the best solution
Our specialists will support you from the initial idea through to implementation - with a wealth of experience and expertise. Whether you need an initial assessment or detailed project advice, we take the time to answer your questions and find the right solution together.
Our services
It is important to us that you can rely on us even after your purchase. Our experienced service team is on the road throughout Switzerland and ensures the smooth operation and servicing of your appliances and systems - so that you can concentrate on the essentials.
We have the right service for every project and can respond flexibly to customer requests. Because every system has to be replaced at some point despite optimum maintenance, we also take care of product lifecycle management and plan with you when the next investment is due.
Preventive maintenance
Careful, regular and preventive maintenance and sensible updates keep installations running reliably and extend the service life of the system. At the same time, downtimes can be minimized and system availability ensured.
Remote maintenance
Smoothly functioning systems and infrastructure are one of the most important keys to the success of your company. With remote access to the system, we offer you fast second-level support and can often rectify faults quickly via remote access.
Software licenses
The purchase of software licenses usually entails recurring license costs. We support you in choosing the right licenses and ensure that they do not expire.
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Service Level Agreement
Our goal is long-term partnerships with a high level of satisfaction. To achieve this, we offer a professional service with standardized SLA packages that can be individually adapted. Tailor-made custom packages are also possible.
Warranty extension
The standard device warranty of two years can be extended individually on request - for additional security, long-term investment protection and maximum operational continuity of your technology solutions.
Lifecycle management
The service life of an AV system varies depending on its use. We recommend regular evaluations for renewal or replacement to simplify budget planning. Our planning takes into account not only technology, but also sustainability and future-proofing. With sound advice, needs analysis and industry knowledge, we ensure that the right solution is used in the right place.
Service Management
Our service management with efficient procedures and processes is continuously optimized so that we can constantly improve quality for our customers. Service management covers the entire service cycle and ensures that everything runs smoothly. With our sustainable operating processes, we ensure the trouble-free operation of the systems we manage.
Replacement material
In the event of a hardware fault, the defective device must be replaced. With replacement material available from you or from us, the fault can be rectified quickly.
Service, Maintenance & Support
Our service helpdesk and technical team are deployed throughout Switzerland to ensure that your systems function reliably - even long after purchase. We offer flexible services tailored to your project. We also support you in product lifecycle management and plan future investments with you. So you can concentrate on the essentials. We take care of the rest.
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Service Helpdesk
Our free helpdesk is the central point of contact for all customers in the event of technical faults. You can reach us on weekdays Monday to Friday from 08:00 to 17:00.
0848 288 476
services@auviso.ch
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Support Portal
You can report technical problems easily and conveniently using our free ticketing system. We categorize your request into three fault classes (A, B and C) and deal with it according to urgency. You can check the status of your request online at any time.
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Hotline
With the extended "Hotline 24/7" service, you can count on our availability 24 hours a day, 365 days a year. Thanks to our headquarters in Emmenbrücke and our five other locations, we are quickly on site throughout Switzerland and offer professional support.
Did you know? Customers with a Service Level Agreement (SLA) benefit from preferential service and even faster response times.
Get in touch with us
Head office auviso
Location Basel
Location Bern
Location Chur
Location Davos
Location St.Gallen
Location Zurich
Head office auviso
Spinnereistrasse 5
CH-6020 Emmenbrücke
Location Basel
Dürrenhübelstrasse 9
CH-4133 Pratteln
Location Bern
Bernstrasse 95
CH-3122 Kehrsatz
Location Chur
Triststrasse 8
CH-7000 Chur
Location Davos
Bahnhofstrasse 8A
CH-7260 Davos
Location St.Gallen
Bionstrasse 5
CH-9015 St. Gallen
Location Zurich
Stelzenstrasse 8
CH-8152 Glattpark (Opfikon)